Shipping policy
Shipping Policy
Order Processing Time
All orders are processed within 1 to 3 business days after the order is placed.
Business days are Monday through Friday, excluding weekends and public holidays. Orders are not processed or shipped on weekends or holidays.
Once your order has been processed, you will receive a shipping confirmation email with tracking information when available.
Estimated Shipping Time
We ship worldwide.
After processing, the estimated shipping time is approximately 9 business days.
Estimated total delivery time:
Processing time: 1 to 3 business days
Estimated shipping time: approximately 9 business days
Estimated total delivery time: approximately 10 to 12 business days
Please note that delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination country, customs processing, carrier delays, weather conditions, holidays, high-demand periods, or other circumstances outside our control.
Shipping Destinations
We currently offer worldwide shipping to most countries and regions.
In some cases, we may be unable to ship to certain locations due to carrier restrictions, customs limitations, legal restrictions, or service availability. If we are unable to ship your order, we will contact you as soon as possible and provide the available options, which may include cancellation and refund of the unshipped order.
Shipping Costs
Shipping costs, if applicable, will be calculated and displayed at checkout before you complete your purchase.
If free shipping is offered, it will be clearly displayed at checkout or on the applicable product page.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Please allow some time for tracking information to update after the package has been shipped. In some cases, tracking updates may be delayed by the carrier.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, tariffs, brokerage fees, or other charges imposed by the destination country.
These charges are not included in the product price or shipping cost unless clearly stated at checkout.
Customers are responsible for any customs duties, import taxes, VAT, tariffs, brokerage fees, or other charges required by their country, state, province, or region.
We are not responsible for delays caused by customs processing or for packages held by customs authorities.
Incorrect or Incomplete Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
We are not responsible for orders delayed, lost, returned, or delivered to the wrong address due to an incorrect or incomplete shipping address provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at nexoracastro@gmail.com. If the order has not yet been processed or shipped, we will do our best to update the address.
Lost, Stolen, or Delayed Packages
If your package is delayed, lost, or marked as delivered but you have not received it, please contact us at nexoracastro@gmail.com so we can review the situation and guide you through the next steps.
We are not responsible for packages that are stolen after being marked as delivered by the carrier. However, we will do our best to assist you with available carrier information.
Shipping Delays
We aim to process and ship orders within the timeframes stated in this policy.
If we are unable to ship your order within the stated processing time, we will contact you and provide the options required by applicable law, which may include agreeing to the delay or receiving a refund for the unshipped order.
Order Cancellations Before Shipping
If you need to cancel your order, please contact us as soon as possible at nexoracastro@gmail.com.
If your order has not yet been processed or shipped, we will do our best to cancel it. If the order has already been processed or shipped, you may need to follow our Return and Refund Policy after receiving the item.
Contact Us
If you have any questions about your order or our shipping policy, please contact us at: